Orders can be made through the website directly for a selection of our products, and this range will both increase and change gradually over time. For other items we can arrange an order over the phone or you can drop into the shop during our normal opening hours.
Orders are generally dealt with as soon as they are received, and parcels are picked up from us in the early afternoon every day. Most deliveries should reach their destination the next working day. Where an ordered item can not be dispatched straight away for whatever reason every endeavour will be made to make contact and advise of the expected delay.
At Conns Cameras we will always endeavour to supply the product exactly as ordered, however to ensure the most reliable service for our customers there may be rare occassions when a similar or better item is sustituted. The two possible senarios are outlined below, and any substitution would be notified to the customer when the item is being shipped. A customer would of course have full rights to refuse this substitution either when notified or upon delivery and receive a full refund should they wish to.
Other occassions may occur when, in the opinion of Conns Cameras, the customer's best inerests are served by substituting an alternative product for that which has been ordered, but in this case the customer would always be contacted before the order is proceeded with.