Customer Care Program

At Conns Cameras we pride ourselves on offering a comprehensive and personal service both before and after a sale. I particular this is manifest in our 'Try Before You Buy' scheme and the Conns 'Guilt Edge Guarantee' which covers all cameras and lenses purchased new or second hand.

Conns Gilt-Edge Guarantee
1. Free dry-dust sensor cleaning on demand and while you wait for the life of your Digital SLR
2. Reliable In-house wet-dust sensor cleaning by a specialised technician
* One wet-dust sensor clean free of charge by our in house technician (Models requiring factory servicing for dust issues are not covered)
3. Extensive loan fleet to cover you with a similar or better back-up item if your camera/lens needs to be sent away for repair / servicing [covers both warranty repairs and non warranty issues]
* Free of charge within the item's warranty period or up to two years
* After two years only 1 days rental charge per item applies, irrespective of repair turn-around time

'Try Before You Buy' Scheme
Avail of our extensive range of professional and non-professional hire equipment at very affordable rates and should you subsequently decide to buy that model we will credit the single most expensive hire fee paid against the retail price of the item. For our rental rates and further information see the equipment rental section.